Privacy Policy

Effective Date:05/28/26

Last Updated: 05/28/26

 

1. Introduction

This Privacy Policy explains how Best Roofing USA LLC (“Best Roofing USA,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website at bestroofingllc.com or interact with our services. By using our website or services, you agree to this Privacy Policy.

If you have any questions, contact us at admin@bestroofingllc.com or 971-251-ROOF.

2. Information We Collect

Information you give us directly

When you fill out a form on our website, call us, or sign up for services, we may collect:

  • Full name
  • Email address
  • Phone number
  • Service or property address
  • Roof or project details
  • Photos of damage or property (if uploaded)
  • Insurance carrier information (for storm damage claims)
  • Payment information (collected and processed by our third-party billing provider, never stored by us)
  • Any other information you choose to provide in messages or forms

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type
  • Approximate geographic location

We collect this information using cookies, analytics tools (such as Google Analytics), and similar technologies.

Information from third parties

We may receive information about you from:

  • Google Business Profile (when you submit a review)
  • Hearth (our financing partner) when you apply for financing through our website
  • QuickBooks (our billing platform) when you sign up for a maintenance plan
  • Insurance carriers (when we coordinate on storm damage claims you’ve authorized us to handle)

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Schedule and perform roofing services
  • Process payments and bill for services and subscriptions
  • Coordinate with your insurance company on damage claims (when authorized)
  • Send service reminders, maintenance plan updates, and project updates
  • Improve our website and services
  • Comply with legal obligations including Oregon CCB and Washington state contractor requirements
  • Send occasional marketing communications (you can opt out anytime)

4. How We Share Your Information

We do not sell your personal information.

We share your information only in these specific cases:

  • With service providers who help us run our business (CRM software, billing platforms, email tools, scheduling tools, analytics)
  • With our financing partner Hearth when you apply for financing
  • With insurance carriers and adjusters when you have authorized us to handle a damage claim
  • With our billing platform QuickBooks for subscription and invoice processing
  • When required by law including subpoenas, court orders, or government requests
  • In connection with a business sale or merger if Best Roofing USA is ever sold or merged
  • With your consent for any other purpose

5. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze traffic, and improve your experience. You can disable cookies through your browser settings. Disabling cookies may affect website functionality.

We use Google Analytics to understand how visitors use our site. You can opt out at https://tools.google.com/dlpage/gaoptout.

6. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system is fully secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Your Rights

Depending on where you live, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Request that we correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Opt out of certain data sharing

To exercise any of these rights, contact us at admin@bestroofingllc.com or 971-251-ROOF.

Oregon and Washington residents have additional rights under state consumer privacy laws. Contact us for more details.

8. Communications and Consent

By providing your phone number, you consent to receive calls and text messages from Best Roofing USA at the number provided, including via automated technology, for service-related and marketing purposes. Message and data rates may apply. You can opt out anytime by replying STOP to any text message or by contacting us directly.

By providing your email, you consent to receive emails from Best Roofing USA for service-related and marketing purposes. You can unsubscribe anytime using the link in any marketing email.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites including our financing partner Hearth, Google Business Profile, and others. We are not responsible for the privacy practices of those sites. Read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be communicated more clearly, such as through email or a notice on our website.

12. Contact Us

Best Roofing USA LLC 27800 SE Sylvian Way [confirm spelling] Boring, OR 97009 971-251-ROOF admin@bestroofingllc.com

Oregon CCB 261305 Washington BESTRRU743JP