Terms & Conditions

Effective Date: 05/28/2026

Last Updated: 05/28/2026

 

1. Agreement to Terms

By accessing or using the website at bestroofingllc.com (“Site”) or any services provided by Best Roofing USA LLC (“Best Roofing USA,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Site or our services.

2. About Best Roofing USA

Best Roofing USA is a licensed residential and commercial roofing contractor operating in Oregon and Washington.

Legal entities:

  • Oregon: Oregon-Best Roofing LLC, Oregon CCB License 261305
  • Washington: Washington-Best Roofing USA LLC, Washington Contractor Registration BESTRRU743JP

“Best Roofing USA” is the brand name used by these entities.

3. Use of the Website

You may use the Site for lawful purposes only. You agree not to:

  • Use the Site in any way that violates state, federal, or local law
  • Submit false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to the Site or any related systems
  • Use automated tools to scrape or harvest information from the Site
  • Interfere with the Site’s operation or security

4. Quotes and Estimates

Quotes, estimates, and ballpark figures generated through our website or Instant Estimator are not binding contracts. Final pricing depends on an in-person inspection, roof measurement, material availability, and project scope.

A binding contract exists only after you sign a written proposal from Best Roofing USA.

5. Services and Workmanship

We perform roofing services in accordance with Oregon CCB and Washington Department of Labor and Industries contractor standards, manufacturer installation guidelines, and applicable building codes.

All services include:

  • A written proposal before work begins
  • Workmanship warranty as specified in your proposal
  • Manufacturer warranty registration when applicable
  • Full job site cleanup

Specific warranty terms are detailed in your signed proposal.

6. Maintenance Plans

Bronze, Silver, and Gold maintenance plans are billed monthly through our third-party billing provider (QuickBooks Payments). By signing up:

  • You authorize automatic monthly charges to the payment method on file
  • You agree to the service inclusions listed for your selected tier
  • You may cancel anytime with 30 days written notice
  • Service appointments are scheduled at mutually agreed times
  • Emergency response priorities apply only during normal business operations

Plans may be transferred to new homeowners upon sale of the property by contacting us at admin@bestroofingllc.com.

We may refuse, modify, or terminate a maintenance plan if the property condition makes service unsafe or impractical. Pro-rated refunds for the unused portion of any prepaid services will be issued in that case.

7. Financing Through Hearth

Financing offered on our Site is provided by Hearth, a third-party financing partner. Hearth’s terms, rates, and approval decisions are governed by Hearth’s own agreements, not by Best Roofing USA.

Hearth is the lender. We do not service loans, set rates, or approve financing applications. Read Hearth’s terms and privacy policy before applying.

8. Insurance Claims

When we assist with storm or insurance damage claims, we act as a contractor providing documentation and coordination, not as a licensed public adjuster. We do not negotiate the value of your claim on your behalf or represent you as a public adjuster.

Final claim decisions are made by your insurance carrier. Final scope of work is agreed between you, your carrier, and Best Roofing USA before work begins.

9. Payments

Payment terms for individual jobs are specified in your signed proposal. Typical terms include:

  • A deposit before materials are ordered
  • A progress payment as agreed in writing
  • Final payment due upon job completion and walkthrough

Late payments may incur interest charges as specified in your proposal and as allowed by Oregon and Washington law. We may file mechanic’s liens for unpaid balances as permitted by law.

10. Cancellation and Refunds

For new construction or replacement contracts, Oregon and Washington consumer protection laws provide you with a right to cancel within a specific period after signing. See your signed proposal for exact cancellation rights and procedures.

11. Intellectual Property

All content on the Site including text, graphics, logos, images, photos, and the “Best Roofing USA” name and logo, are the property of Best Roofing USA or our licensors and are protected by copyright and trademark law. You may not reproduce, distribute, or use this content without our written permission, except for personal, non-commercial use.

12. User Submissions

If you submit photos, reviews, or other content to us (such as damage photos on the storm form), you grant Best Roofing USA a non-exclusive, royalty-free license to use that content for purposes related to your project, our internal records, and reasonable marketing use (such as before/after photos).

You can request that we remove your content from marketing use at any time by contacting admin@bestroofingllc.com.

13. Disclaimers

The Site and our services are provided “as is” and “as available.” We make no warranties beyond those explicitly stated in your signed proposal or in our maintenance plan documentation.

We do not guarantee that the Site will be uninterrupted, error-free, or fully accurate. Information on the Site is for general informational purposes and may not reflect current pricing, material availability, or service offerings.

14. Limitation of Liability

To the maximum extent permitted by law, Best Roofing USA’s liability for any claim arising from use of the Site or our services is limited to the amount you paid for the specific service in question.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or property damage beyond what is covered by our workmanship warranty and our insurance.

This section does not limit our liability for matters that cannot be limited by law, including gross negligence, fraud, or willful misconduct.

15. Indemnification

You agree to indemnify and hold Best Roofing USA harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your violation of any law or third-party right
  • Your misuse of the Site or services

16. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law principles.

Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Multnomah County, Oregon, or Clackamas County, Oregon, unless the dispute relates to a Washington property, in which case Washington state courts may have jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact

Questions about these Terms?

Best Roofing USA LLC 27800 SE Sylvian Way [confirm spelling] Boring, OR 97009 971-251-ROOF admin@bestroofingllc.com

Places where a lawyer should weigh in

I want to flag these explicitly so you’re not flying blind:

  1. Section 7 (Hearth financing) of TOS. Financing disclosures vary by state and Hearth may have specific language they require partners to use. Worth asking Hearth for their preferred disclosure wording.
  2. Section 8 (Insurance claims) of TOS. The “we are not a public adjuster” disclaimer is critical. Oregon and Washington have specific rules about what contractors can and cannot do in insurance work. This is the highest-risk paragraph in the document.
  3. Section 14 (Limitation of liability) of TOS. Some states limit how much liability a contractor can disclaim, especially for residential work. A lawyer review here is the most valuable use of legal dollars.
  4. Section 16 (Governing law) of TOS. Jurisdiction language matters if you ever get sued. I picked Multnomah and Clackamas County for OR work and noted WA jurisdiction for WA properties, but a lawyer can confirm this fits Ian’s risk tolerance.
  5. Privacy Policy Section 7 (Your Rights). Oregon’s Consumer Privacy Act took effect July 2024 and Washington’s My Health My Data Act has specific requirements for health-adjacent data. The current language is general. State-specific addenda may be worth adding.
  6. TCPA compliance. Section 8 of Privacy Policy covers the basics, but if Ian ever runs SMS marketing through a tool like Twilio or sends mass texts, the consent language may need to be stronger and the opt-out mechanism needs to be airtight.